Payment and delivery table

The delivery table is an important part of the Heureka Marketplace setup. This is especially important if you are not using API connections or sending transport options in the XML feed (or only partly). Without a completed delivery table, Heureka Marketplace will not work in this case.

Depending on how you are connected, you send information about possible payments and deliveries using one of the following three scenarios. They are sorted in order of priority over other sources.

1. Marketplace API

This source of information always takes priority over others. Therefore, all options will be displayed to the customer as you send them in the API. The only information you do not send via the API that needs to be filled in the payment table (Payment Method tab) is your bank account, if you support the bank transfer payment option. If you do not fill this in, you must send the payment details directly to the customer in your confirmation email

2. XML feed

If you send delivery information in an XML feed, the customer will see the types of delivery listed in the XML feed. The only exception is personal pick-up in your store, which is not sent via the feed. If you offer personal pickup, fill it out as instructed below. We also recommend filling in the other delivery options.

3. Delivery table

If you do not use the API or XML feed, we take the Delivery  table as the source of information. Please fill out everything according to the instructions below.

How to fill the table?

All settings can be made in the Heureka Administration on the pages:

• Payment method
• Delivery method
• Table of delivery fees

Each section is an essential you need to fill in all these sections. By default, the Delivery Fee Table is empty, with no editing options. In order to set up the required delivery methods with payment options and pricing, you must first set up the available delivery and payment options in the Payment Method and Delivery Method menu.

Payment method

In the Payment Method section, set the payment methods you support. Here you will find the following options:

• Personal pick-up – If you have a store where personal pick-up is possible, select this option and from the list below select the  stores where the goods can be picked up. If the list is empty, it means that you have not added any store yet. Do this in the menu:  Settings -> Stores.
  
• Home Delivery – Select this option if you offer home delivery to your buyers. Then select at least one home delivery service provider from the list below. If you cannot find the company you are using, please select “Self-shipping”. If the goods are delivered electronically only, please select “Online Delivery”.
  
• Contracted of Delivery Service Providers point – Please check this option if you offer delivery service to pick-up point or pick-up boxes. If you check this option, select at least one service provided from the list below.

Table of delivery fees

The Delivery Fee Table section allows you to set up different combinations of transport and payment methods in relation to the total price or weight of the order. If you want to add a new option, just click on “Add new row”.

Information to fill in:

• Total value and total weight must be covered from 0 to infinity (999999999). 
• For the same type of transport, the total minimum and maximum values cannot overlap each other.
• The weight must be given in grams, in whole number.
• The price must be given in whole crowns

We should add picture from an example here to make it more understandable for the merchants.  – Hunor

When saving the Delivery Fee Table, a number of background checks are performed to check for any input errors. If the settings are incorrect, an error message is displayed. You may encounter the following errors:

• There is an incorrect value in the price range. The price range must be in the range 0-99999999. Check and make the necessary adjustments to proceed. – Solution: please set the weight and/or order value from 0 to infinity (99999999). Please note that different delivery modes can be used to cover the entire range (e.g. for a price of 0-99, delivery to address is selected and for a price of 100-99999999, only personal collection is possible).
  
• We record the overlap. Please check the entered data and correct it! – Solution: set these values so that they do not overlap each other. Please note that the values should still cover the entire range from 0 to infinity.

F&Q

I can’t find the Delivery to Address option in the Delivery Fee Table, what should I do?

The Delivery to address option must be selected (“checked”) in the Delivery Method menu.

I can’t find the Personal collection option in the Delivery Fee Table, what should I do?

The personal collection option must be selected (‘checked’) in the Delivery Method menu.

In the Delivery Fee Table, I cannot find my delivery partner, what should I do?

None of the available delivery point service providers have been selected in the Delivery Method menu. Go to the Delivery Method menu and select at least one of the available options.

I can’t find a payment cash on delivery in the Delivery Fee Table, what should I do?

Go to the Payment Method menu and make sure cash on delivery  is checked in the list.

Is there a way to add a courier for home delivery if it is not listed in the Delivery Method menu?

Currently no. In this case, select the Custom shipping option. If you think we should add this delivery to the list, please contact us at [email protected].

The selected delivery option is greyed out (inactive) and cannot be deleted from the Delivery Method menu. Why is this?

It means that the given delivery is used in the Delivery Charges table. So first delete all rows where this delivery option is listed and then it can be deleted in the Delivery Method menu.

How long will it take for the new settings to take effect in the purchase process?

The new options should be available immediately after saving the settings.

I have checked/selected my delivery options in the Delivery Method menu, but they do not appear in the purchase process when the customer checks out.

The new options still need to be added in the Delivery Fee Table.

I want to add another store for personal collection. How do I do this?

Go to the menu: Settings -> Stores to add a new Store. Once saved, the store should also immediately appear in the Delivery Method menu in the Personal Collection section. Check the store and make sure it is also listed in the Delivery Fee Table.

I am using the Heureka Marketplace API, should I fill in the table?

You don’t have to. You return delivery fees and payments to us via the API, so the table will not be used. The exception to this is setting up an account number if you want to offer customers payment to your bank account.